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Merchant Information
Official registered business details
Complaints
Formal grievance review process
For all complaints, please contact us through [email protected]. Complaints will be reviewed and resolved within five (5) business days. That resolution will then be communicated to the Complainant. Appeals or requests for any decision made should be presented, again, to [email protected].
Appeals
Content depiction and takedown appeals
If you have been depicted in any content and would like to appeal removal of such content, please notify us by email [email protected]. If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party, with any associated costs to be covered by the merchant.
Neutral Dispute Guarantee: Any unresolved disagreement regarding an appeal will be referred to an independent neutral party at no expense to the complainant.
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